Customer satisfaction assessment on Vietnambank's card service quality

Tóm tắt Customer satisfaction assessment on Vietnambank's card service quality: ........................... 31 2.1. Research methodology ............................................................................................ 31 2.1.1. Research design ..................................................................................................... 31 2.1.2. Sample de........................................................ 69 APPENDICES .................................................................................................................... 72 Appendix 2: Data from survey ..................................................................................dustrial Engineering, p. 25-28. 14. Hoffman, K. & Bateson, K. (1997) Essentials of Services Marketing. Forth Worth, Dryen Press, New York. 15. Hue, Nguyen Minh, Improvement of Vietnam State Bank’s monitoring mechanism, PhD thesis, 2010, National Economics University, Hanoi. 16. Lee, H., ...