Service recovery for Viettinbank trade finance operation: situation and solution for improvement

Tóm tắt Service recovery for Viettinbank trade finance operation: situation and solution for improvement: ............................. 12 1.2.1. Types of customer actions .......................................................................................... 13 1.2.2. Types of complainers ................................................................................................. 13 1.3. The...antees .................................................................................. 23 1.6.2. Types of Service Guarantees ..................................................................................... 24 1.6.3. When to Use (or Not Use) a Guarantee ..................................... for the development of Trade finance operation in VietinBank .......................................................................................................................... 53 3.1.1. Quantitative targets: ..................................................................................